Privacy Policy

This Privacy Policy explains how Galleria Italia Pty Ltd manages personal information that is collected through our physical stores, our website, and our customer service channels. We are committed to complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). Where relevant, we also apply the requirements of the Notifiable Data Breaches (NDB) scheme.

We may collect a range of personal information, including:

• Identification and contact details such as your name, address, email address, and phone number.
• Order, delivery, and warranty information including details of products you have purchased, delivery addresses, proof‑of‑delivery photographs, and warranty registration details.
• Preferences and communications such as wishlists, service requests, and your marketing communication preferences.
• Device and usage data including information collected via cookies, your IP address, pages you have viewed on our site, referral URLs, and other basic analytics data.
• For trade or commercial accounts: business name, ABN or ACN, your role or title, and purchase history.

We collect personal information in several ways:

• Directly from you, for example when you complete checkout, fill out forms, or contact us by phone or email.
• Automatically through cookies and analytics tools when you use our website.
• From service providers who assist in fulfilling your orders, such as delivery carriers.

We use your personal information for the following purposes:

• To process your purchases and arrange for delivery or collection of goods.
• To provide warranty services and customer support.
• To send you order confirmations, shipping updates, and important account notifications.
• To improve our website functionality and customer experience through analytics.
• To send marketing communications if you have consented to receive them.
• To comply with legal obligations and enforce our terms and conditions.

We may share your personal information with:

• Delivery and logistics providers to fulfill your orders.
• Payment processors to complete transactions securely.
• Technology service providers who assist with website hosting, analytics, and customer relationship management.
• Professional advisors such as lawyers and accountants when necessary.
• Law enforcement or regulatory authorities when required by law.

We do not sell your personal information to third parties for their marketing purposes.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes using secure servers, encryption for sensitive data, and limiting access to personal information to authorized personnel only. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Opt out of receiving marketing communications at any time.
• Make a complaint about how we handle your personal information.

To exercise these rights, please contact us using the details provided at the top of this document.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can manage cookie preferences through your browser settings, though disabling cookies may affect the functionality of certain features on our website.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this document indicates when the policy was last revised. We encourage you to review this policy periodically.

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the top of this document. We will respond to your inquiry as soon as reasonably practicable.